Credit bureau migration
Data, business rules, and product decisions during a structural change.
Design that makes complexity understandable.
I work across product, systems, research, craft and leadership, connecting people and decisions to build clearer experiences.

01 / SELECTED WORK
Data, business rules, and product decisions during a structural change.
Research, trust, and clarity before recommending a financial product.
Reducing friction without losing context, security, and value delivery.
I prefer making uncertainty visible to pretending to be certain.
Proximity is reciprocal.
Solutions improve when Design, Product, Engineering, Data and Business can talk before defending their territory.
Good strategy deserves good execution, too.
Explaining why a decision was made is also part of the work.
CURRENT / NOW
Research, journeys, flows, prototyping. Connecting Product and Engineering through Design Systems. Exploring AI applied to design. Mentoring and technical leadership.

JHOW
Designer with more than 12 years of experience across craft, digital products, strategy, systems and leadership.
Still hands-on, curious and interested in building understanding with people before defending ready-made answers.
About me